FAQ
Frequently Asked Questions 📬
1. What is Posty Mail Club?
Posty Mail Club is a monthly snail mail subscription filled with thoughtfully curated goodies designed to bring a little joy to your mailbox. Each month features a unique theme and includes cozy surprises such as a handwritten letter, stickers, bookmarks, artwork, and other delightful keepsakes—created to make every delivery feel special.
How do I join?
You can join through our Patreon page. Choose the tier that suits you and you're in! 🎉
2. Where is Posty Mail Club based?
Posty Mail Club is proudly based in the United Arab Emirates (UAE), where every monthly mail package is carefully prepared and packed with love before being sent to our subscribers.
3. Do you ship internationally?
Yes! We ship both within the UAE and internationally, so no matter where you are, you can enjoy a little piece of happy mail delivered to your mailbox. Shipping times and costs may vary depending on your location.
4. When can I subscribe?
Subscriptions open on the 8th of every month, when we reveal the new month's theme, and close on the 23rd of the same month.
Orders placed before the 23rd will be included in that month's collection and dispatched on the 26th. Once subscriptions close, you'll need to wait until the next month's theme is released to place a new order.
5. Are there limited spots available each month?
Yes! To ensure every package is carefully prepared with love and attention to detail, we currently have only 50 subscription spots available each month. Once all spots are filled or subscriptions close on the 23rd, you'll have to wait for the next month's release.
As Posty Mail Club grows, we hope to increase the number of available spots so more people can join our cozy little community.
6. How often will I receive my Posty Mail Club package?
You'll receive one Posty Mail Club package every month.
On the 8th of each month, we reveal that month's theme and open orders. All mail is carefully packed and dispatched on the 26th of each month.
Estimated delivery times:
- UAE: Up to 7 business days after dispatch.
- International: Usually 7–21 business days, depending on your country's postal service and customs processing.
Please note that these are estimated delivery times and may vary due to holidays, customs, weather conditions, or postal service delays.
7. Will every month's theme and goodies be different?
Yes! Every month features a brand-new theme with a fresh collection of thoughtfully curated goodies. From the artwork and handwritten letter to the stickers, bookmarks, and other surprises, each edition is designed to offer a unique experience, making every month's happy mail something special to look forward to.
8. Are the items exclusive to subscribers?
Yes! Every month's collection is created exclusively for Posty Mail Club subscribers. The goodies included in each edition are designed to be a special experience for our members and won't be available anywhere else during that month's release.
9. Can I purchase previous months' collections?
At the moment, previous months' collections are not available for purchase. Each edition is created exclusively for that month's subscribers. However, we're hoping to introduce the option to purchase past collections in the future, so stay tuned!
10. Can I cancel my subscription?
Yes! You can cancel your Patreon subscription at any time. If you cancel before the next billing cycle, you won't be charged for future months. You'll continue to receive any rewards you've already paid for according to your membership period.
11. What happens if my mail is lost, damaged, or doesn't arrive?
If your mail is lost, arrives damaged, or you have any concerns about your order, simply send us a direct message through Patreon. We'll review your situation and do our best to help resolve it as quickly as possible.
12. Is Posty Mail Club suitable as a gift?
Absolutely! Posty Mail Club makes a thoughtful gift for anyone who loves stationery, handwritten letters, art, and little surprises. Whether it's for a birthday, a special occasion, or simply to brighten someone's month, each package is carefully curated to bring joy to their mailbox.
13. How can I contact Posty Mail Club?
If you have any questions, need support, or simply want to say hello, you can reach us by sending us a direct message through Patreon. We'll get back to you as soon as possible and are always happy to help.